Reference

Your legal terms in one place

Account terms, privacy choices, wallet records, and dispute contact paths sit together here so you know what applies before you open your account.

Account termsPrivacy choicesWallet recordsDispute contacts
tanduktoto Your legal terms in one place
CONTACT ROUTES

Get legal help without waiting

Legal questions need a clear route, not a guessing game. We separate policy contact from game chat so your request about account terms, wallet proof, privacy changes, or access status reaches the right team. Keep your account ID, registered mobile number, and any DANA, OVO, GoPay, or QRIS receipt ready before you contact us.

Team online

Live chat legal desk

Use live chat from 09:00 to 23:00 WIB when you need a policy answer tied to your account. Open Account, choose Help, then Legal, and we will ask for your account ID before checking records.

WhatsApp case follow-up

For a wallet or identity document question, send the case code through our WhatsApp channel after chat creates it. This keeps screenshots, QRIS receipts, and time stamps connected to one legal request.

Email for formal requests

Send written legal requests to [email protected] when you need data access, correction, or account status confirmation. We read these messages during support hours and reply with the next account step.

ACCOUNT CARE

Your data rights stay reachable

We treat legal handling as part of the account flow, not a separate promise hidden from you.

Data handling

We collect the account details needed to run your profile: mobile number, login activity, wallet movements, and support messages. Legal requests are checked against these records before we change or release account data.

Cookie choices

Cookie settings help keep your session, language display, and security checks consistent on the device you use. You can clear browser cookies, then confirm settings again through Account > Legal > Privacy Choices.

Account security

Password resets, new device checks, and suspicious login reviews are part of our legal control process. If a login pattern changes, we may ask for mobile confirmation before wallet or profile changes continue.

Record retention

We keep account, wallet, and support records for as long as needed to answer disputes, legal requests, and security checks. When a record is no longer needed, we reduce access inside our support tools.

Change requests

If your mobile number, name spelling, or contact email needs correction, send the request through live chat or email. We compare the request with account history before any profile change is made.

Legal contact owner

Our legal contact team handles privacy, account terms, and wallet-record questions. They do not change game results, but they can explain what record exists for Blackjack, Aviator, or QRIS-linked activity.

Legal questions before you join

Before you open an account, you may want to know how our terms apply to your data, wallet receipts, and access rights. These answers explain the legal side of tanduktoto in plain language, including how to contact us and what account proof we may ask for.

The account terms apply once you submit your mobile number, create a password, and confirm the terms screen. Access and eligibility depends on local law, and we may ask for extra confirmation before wallet use.

We use payment records to match wallet movement with your account, check receipt timing, and answer disputes. We do not publish your wallet details; support can view them only for account or legal handling.

Yes. Contact live chat or [email protected] with your account ID and the detail that needs correction. We compare your request with login, wallet, and support records before updating your profile.

We may restrict access when a legal, location, identity, or security check is required. Support will explain the account step needed, such as mobile confirmation or receipt matching, where local law permits.

Yes, round references can be kept with your account history so a dispute can be checked. These records are used for account handling, support answers, and legal review of the specific session.

Open Account > Legal > Privacy Choices in your browser, or message live chat from 09:00 to 23:00 WIB. For a written request, email [email protected] with your account ID.

You can request account closure through live chat or email. We first check pending wallet records, support cases, and security flags, then confirm the next step with your registered mobile number.